SetNow support
We help users of the SetNow mobile app and web service with bookings, profile settings and technical questions.
Contact us
Email: info@setnow.by
We reply within 1 business day. Describe the problem in detail: device model, app version, steps to reproduce.
For employees
The SetNow app on the App Store and Google Play, plus the web cabinet — for administrators, specialists and business owners.
Where can I download the SetNow app?
The app is published on the App Store and Google Play. Registration is free and the same as in the web cabinet.
The confirmation code doesn't arrive when I log in
Check your mobile internet and make sure the app is allowed to receive SMS / push notifications. If the code still doesn't arrive, write to us and we'll sort it out.
Can I delete an employee account and all its data?
Yes. Send a deletion request from the email address listed in your profile to info@setnow.by. We'll delete the account and the related data within 30 days.
For clients
These questions are about your salon's branded mobile app — the partner company gets it from us as a Pro service under its own brand.
How do I cancel or reschedule a booking?
In your salon's app open the "My bookings" section, select the booking and tap "Cancel" or "Reschedule". If less time is left before the session starts than the studio allows, cancelling through the app may be unavailable — contact the studio directly.
Why does the app ask for access to my location?
Only to show the distance to the studio on the map. Your location is not stored on the server and is not shared with third parties. You can revoke the permission in your device settings.
Why does the app ask for access to my calendar?
To add an event for your booking to the system calendar, if you want it. We add nothing to your calendar without your action.