SMS packages and notifications

SMS to clients are paid from the company's SMS balance: confirmation codes, “You're booked”, reminders, links to sign documents.

1. Check your balance

Open Company → SMS packages: it shows how many SMS are available to send, how many came with your plan and how many were bought, and when the nearest package expires.

2. Buy a package

Choose a package and click Buy. The package is paid by invoice — the SMS are added to your balance as soon as the payment arrives.

3. Choose what to send to clients

In Settings → Client notifications, turn on what you need:

• Booking confirmation by SMS code — for new clients booking online.
• “You're booked” SMS — after any booking.
• Reminder before the booking — 30 minutes, 1 hour, 2 hours or 24 hours before.
• SMS language — “Automatic” picks the language by the country of the client's number; if the client chose a language in the app, the SMS comes in that language.

When SMS is on, push isn't sent — SMS replaces it.

4. When SMS are running out

The owner gets an email when the balance drops to 10%, and 3 days before a purchased package expires. If SMS do run out, online booking doesn't stop — clients book without a confirmation code.